Refund Policy

Fees and Charges
By enrolling in the course, you agree to pay the course fees (plus applicable surcharges) using the payment method you have selected under the course Enrolment Agreement.

You are required to pay the total amount of the course fees even if you do not complete your course.

Student fees will include the necessary e-learning resources such as online interactive resources, online PDFs or workbooks dependent upon the course of study chosen.

Refund And Cancellation Policy
You will be eligible for a full refund of fees paid ONLY if Chi Marie Salon Mentor cancels the nominated course within eight weeks of purchase.

You will be eligible for a refund of fees paid ONLY if you, the student decide to cancel within the 48 hour money-back guarantee period, please note there is an admin fee of $50 (to cover processing fees/set up fees we incur).

You will need to pay these fees in total if you have incurred additional late/failed payment fees with our payment plan provider (Payleadr).

Chi Marie Salon Mentor does not offer full refunds outside of the 48 hour refund period under any circumstances due to our significant intellectual property and goodwill. If you have further questions, don’t hesitate to get in touch with us at: china@chimarie.com

You can:

Opt to transfer to a different course if your chosen course is not suitable.
Opt to transfer the course to a different person (friend, family or someone interested in taking over the course)
Unlimited Access: so you can return to complete the course at any time the course remains live *Dependent on the course

Course commencement
Unless otherwise agreed, the agreed course commencement date will be the date of issuance of a username and password for online course access.

Unlimited Access
Unlimited access means that your course access does not expire for the lifetime of the courses running time. Therefore, as long as you are active for any time over 12 months, your login and password will remain active so that you can access your course. The only exception to “unlimited access” is if the course is cancelled, updated or changed. *Dependant on the course

Chi Marie Salon mentor is an online education provider based in Australia, providing education to a global audience.